Someone to lean on when you need help.
Have you ever found it frustrating when you ring a company and then get passed around from pillar to post until they
find someone who has the answer to your question?
If you have then you'll already know why we've introduced the Personal Customer Manager (PCM) service for our policyholders.
Our key objective is to ensure our customers are happy with the service they receive from MORE TH>N time and time again.
The PCM service offers policyholders a direct line and email address to a named contact here in the UK, who will do everything
they can to make sure the process of buying, updating or changing your policy is stress free and ease. And, if they can't deal
with your request themselves they'll 'know a man who can' and keep a watchful eye over your enquiry.
We pride ourselves on selecting the ‘right’ people to become Personal Customer Managers and we only select the best! The PCM's
are trained and coached to ensure their product and technical knowledge is top notch, which works brilliantly with their genuine
desire to help people.
As customers ourselves it is always refreshing to be served by someone who actually wants to help you! As part of the recruitment
process individuals are asked why they want to be part of the team. Here are some of the reasons why the PCM team want to serve YOU!
"I love the accountability of owning something from beginning to end"
"It's great to be able to build a relationship with my customers and know that they trust me to manage all of their insurance needs".
"I love the fact that the 'Buck' stops with me! So believe me, my sole aim is to get it right!"
We believe that the PCM service is a really fantastic benefit to add to the excellent MORE TH>N products on offer.
Your UK based Personal Customer Manager, can be contacted by either e-mail or
over the phone, ensuring that you can communicate with them in a way that works
for you. Register Now.
Once you have completed your registration you will receive a welcome pack with all of the information you will need to make
contact with your PCM. Finally sit back, relax and enjoy the comfort in knowing that you are being personally managed!
