Manage your pet policy

Like us, as pets get older, sadly they're more likely to get ill. That's why your renewal price may increase each year, and your co-insurance amount will be applied at the renewal following your pets 9th birthday.

Unfortunately, once a pet has been taken ill, in general they're more likely to get ill again. That's why, if a claim is paid, the price you will pay next year can increase.

It's important you budget for renewal prices to increase as your pet gets older. How much they go up is different for everyone and depends on things like your pet's breed, their age and health. There is no limit to how much your renewal price can increase over time.

When you take out a pet insurance policy, some features come as standard. These include, but are not limited to, the following:

• Vet fees*
• Kennel and cattery fees/minding fees (if your pet needs to be boarded or looked after if you are hospitalised for a period longer than 4 days)
• Liability cover (dogs only)

It's important to check the small print when taking out a policy.

Exemptions usually include cover for routine check-ups, pre-existing medical conditions and behavioural problems.

Go to our pet insurance page to find out more about what MORE THAN pet insurance covers.

*Our cover levels include vet fees/medical cover for both accidents and illnesses.

Please read your schedule carefully for details of how the excess applies to each of your pets.

For more information, you can refer to the pet insurance policy wording. You can also contact us.

Yes, you can view the pet policy documents online.

We have 3 levels of pet insurance cover to choose from: Premier, Classic and Basic. You can find out more about our cover levels on our Pet Insurance page or when getting a quote.

Yes, you can contact us to request your policy documents in different formats.